Nigeria MLS Properties
Effective Date: [12/07/2025]
Last Updated: [12/07/2025]
1. INTRODUCTION
Nigeria MLS Properties (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (www.nigeriamlsproperties.com), mobile applications, and related services (collectively, the “Platform”).
As part of our commitment to a transparent privacy policy, we encourage all users to familiarize themselves with the content presented herein. Understanding how your information is handled will empower you to make informed choices while using our services. It is crucial to acknowledge that privacy is not just a legal obligation for us; it’s a fundamental aspect of our relationship with you.
Our Platform serves as Nigeria’s premier Multiple Listing Service (MLS), connecting real estate professionals, property developers, buyers, renters, and other stakeholders in the Nigerian real estate ecosystem.
By using our Platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
We believe that enhancing user understanding of the privacy policy is vital. To this end, we will continually update our policy to reflect changes in technology and regulatory expectations. Regular reviews of our terms ensure that they remain relevant and effective in safeguarding your information.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
For All Users:
- Full name, email address, phone number
- Location/address information
- Profile photographs
- Password and security credentials
- Communication preferences
For Real Estate Professionals (Agents & Developers):
- LASRERA registration number and status
- Professional licenses and certifications
- Business registration details (CAC number)
- Tax clearance certificates
- NIMC and LIRS verification data
- Bank account and payment information
- Portfolio and transaction history
- Professional qualifications and experience
For Property Buyers/Renters:
- Property preferences and search criteria
- Budget range and financing information
- Saved properties and search history
- Property viewing and inquiry history
For Property Listings:
- Property details, descriptions, and specifications
- Property photographs and virtual tours
- Property documents (C of O, survey plans, permits)
- Ownership and title verification information
- Pricing and transaction history
- Geolocation data and property coordinates
2.2 Automatically Collected Information
Technical Data:
- IP address and device identifiers
- Browser type and version
- Operating system and device information
- Page views, clicks, and navigation patterns
- Session duration and frequency of use
- Referral sources and search terms
Location Data:
- GPS coordinates (with your permission)
- General location based on IP address
- Property location data for search and mapping
Cookies and Tracking Technologies:
- Session cookies for functionality
- Analytics cookies for performance monitoring
- Preference cookies for user experience
- Marketing cookies for advertising (with consent)
2.3 Third-Party Information
We may receive information from:
- Government databases (LASRERA, NIMC, LIRS, CAC)
- Credit bureaus and financial institutions
- Property verification services
- Social media platforms (if you choose to connect)
- Business partners and data providers
3. HOW WE USE YOUR INFORMATION
3.1 Platform Operations
In line with our privacy policy, we also gather feedback from users regarding their experiences. Your insights are invaluable in shaping our services and improving your interaction with our Platform. This feedback loop allows us to make necessary adjustments and ensure that we address any concerns you may have.
- Provide and maintain Platform services
- Process registrations and verify professional credentials
- Facilitate property listings and searches
- Enable communication between users
- Process transactions and payments
- Provide customer support and technical assistance
3.2 Authentication and Verification
- Verify professional licenses and credentials
- Authenticate property ownership and titles
- Validate user identity and prevent fraud
- Ensure compliance with LASRERA regulations
- Conduct background checks for professionals
3.3 Personalization and Recommendations
- Customize property recommendations
- Provide relevant market insights and analytics
- Display targeted content and advertisements
- Remember user preferences and settings
- Suggest connections with relevant professionals
3.4 Communication
- Send platform notifications and updates
- Provide transaction confirmations and receipts
- Deliver marketing materials and newsletters
- Respond to inquiries and support requests
- Share industry news and market updates
3.5 Analytics and Improvement
- Monitor Platform performance and usage
- Analyze user behaviour and preferences
- Improve Platform features and functionality
- Conduct market research and analysis
- Generate business intelligence reports
3.6 Legal and Compliance
- Comply with applicable laws and regulations
- Enforce Terms of Service and Platform policies
- Prevent fraud, abuse, and illegal activities
- Respond to legal requests and court orders
- Protect our rights and interests
Moreover, we have established a dedicated team tasked with ensuring compliance with the privacy policy across all levels of our organization. This team is responsible for training staff, monitoring adherence to policy guidelines, and reviewing processes to align with best practices in data protection.
4. INFORMATION SHARING AND DISCLOSURE
4.1 Public Information
The following information may be publicly visible on our Platform:
- Professional profiles and contact information
- Property listings and details
- Company information and credentials
- User reviews and ratings (anonymized)
- Market statistics and trends
4.2 Authorized Sharing
With Other Users:
- Contact information for legitimate business inquiries
- Professional credentials for verified users
- Property showing history to property owners
- Transaction-related information to relevant parties
With Service Providers:
- Payment processors for transaction handling
- Cloud storage providers for data hosting
- Analytics services for Platform improvement
- Marketing platforms for communication
- Verification services for credential checking
With Government Entities:
- LASRERA for regulatory compliance
- Tax authorities for revenue reporting
- Law enforcement for legal investigations
- Regulatory bodies for industry compliance
With Business Partners:
- Data providers for market intelligence
- Financial institutions for mortgage processing
- Insurance companies for property coverage
- Legal services for transaction support
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes and court orders
- Respond to government investigations
- Protect our rights and property
- Prevent fraud and ensure platform security
- Enforce our Terms of Service
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections.
5. DATA SECURITY
5.1 Security Measures
To further enhance our privacy policy, we regularly conduct assessments of our security measures. These assessments help us identify potential vulnerabilities and develop strategies to mitigate risks. We also partner with external experts to gain insights into emerging threats and industry standards.
We implement comprehensive security measures, including:
- SSL/TLS encryption for data transmission
- Advanced encryption for data storage
- Multi-factor authentication for accounts
- Regular security audits and penetration testing
- Secure payment processing systems
- Access controls and employee training
5.2 Data Storage
- Data stored on secure cloud infrastructure (AWS)
- Regular backups and disaster recovery procedures
- Geographic redundancy for data protection
- Compliance with international security standards
- ISO 27001 and SOC 2 certified systems
5.3 Access Controls
- Role-based access permissions
- Regular access reviews and updates
- Secure API endpoints and integrations
- Monitoring and logging of data access
- Incident response procedures
6. YOUR RIGHTS AND CHOICES
6.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct inaccurate data
- Download your data in a portable format
- Request the deletion of your account and data
- Opt out of marketing communications
- Modify privacy settings and preferences
6.2 Communication Preferences
Your choices concerning your data are at the forefront of our privacy policy. We provide comprehensive options for you to specify how your information is used, ensuring that you maintain control over your data preferences.
You can control:
- Email newsletter subscriptions
- SMS and push notifications
- Marketing and promotional messages
- Industry updates and announcements
- Transaction and system notifications
6.3 Data Retention
We retain information for:
- Active accounts: Duration of account existence
- Inactive accounts: 1 year after last activity
- Transaction records: 10 years for legal compliance
- Marketing data: Until opt-out or 5 years
- Legal hold data: As required by law
6.4 Account Deletion
When you delete your account:
- Personal information is permanently removed
- Public contributions may remain anonymized
- Legal and transaction records are archived
- Some data may be retained for compliance purposes
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 Types of Cookies
Essential Cookies: Required for Platform functionality
Analytics Cookies: Help us understand usage patterns
Preference Cookies: Remember your settings and choices
Marketing Cookies: Enable targeted advertising (with consent)
7.2 Cookie Management
You can:
- Control cookies through browser settings
- Opt out of non-essential cookies
- Delete existing cookies from your device
- Use private browsing modes
- Install cookie-blocking extensions
7.3 Third-Party Tracking
We may use third-party services for:
- Google Analytics for usage analysis
- Social media plugins for sharing
- Advertising networks for marketing
- Payment processors for transactions
8. INTERNATIONAL DATA TRANSFERS
8.1 Cross-Border Transfers
Your information may be transferred to and processed in countries outside Nigeria, including:
- Cloud storage providers (AWS, etc.)
- Analytics services (Google, etc.)
- Payment processors (local and international)
- Support service providers
8.2 Transfer Safeguards
We ensure appropriate protections through:
- Standard contractual clauses
- Adequacy decisions, where applicable
- Privacy certifications and frameworks
- Regular compliance assessments
9. CHILDREN’S PRIVACY
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it immediately and may terminate the associated account.
10. NIGERIA DATA PROTECTION COMPLIANCE
10.1 NDPR Compliance
We comply with the Nigerian Data Protection Regulation (NDPR) by:
- Obtaining proper consent for data processing
- Providing transparent privacy notices
- Implementing appropriate security measures
- Responding to data subject rights requests
- Reporting data breaches as required
10.2 Lawful Basis for Processing
We process personal data based on:
- Consent: For marketing and non-essential features
- Contract: For Platform services and transactions
- Legal Obligation: For regulatory compliance
- Legitimate Interest: For security and fraud prevention
10.3 Data Protection Officer
Contact our Data Protection Officer at:
Email: privacy@nigeriamlsproperties.com
Address: 22, Glover Road, Ikoyi, Lagos State.
11. UPDATES TO THIS PRIVACY POLICY
Finally, we emphasize the importance of user awareness regarding the privacy policy. By actively educating our users about their rights and the measures we take to protect their data, we foster a trust-based relationship that is beneficial for all parties involved.
11.1 Policy Changes
We may update this Privacy Policy to reflect:
- Changes in our practices
- New legal requirements
- Platform feature updates
- User feedback and concerns
11.2 Notification Process
We will notify you of material changes through:
- Email notifications to registered users
- Prominent notices on our Platform
- Push notifications in mobile apps
- Updates to the “Last Updated” date
11.3 Continued Use
Continued use of our Platform after policy updates constitutes acceptance of the revised terms.
12. CONTACT INFORMATION
12.1 Privacy Inquiries
For privacy-related questions or concerns:
Email: privacy@nigeriamlsproperties.com
Phone: [Phone Number]
Address: 22, Glover Road, Ikoyi, Lagos State.
12.2 Data Subject Rights
To exercise your rights or file complaints:
Email: rights@nigeriamlsproperties.com
Online Form: [Website Link]
12.3 Regulatory Complaints
You may also file complaints with: Nigeria Data Protection Commission (NDPC)
Website: ndpc.gov.ng
Email: info@ndpc.gov.ng
13. SPECIFIC PLATFORM FEATURES
13.1 TitleSecure™ Verification
Our property title verification service processes:
- Property ownership documents
- Survey plans and certificates
- Government records and databases
- Historical transaction data
- Fraud detection algorithms
13.2 AI-Powered Recommendations
Our recommendation system analyzes:
- Property search patterns
- User preferences and behaviour
- Market trends and pricing
- Location and demographic data
- Professional networking patterns
13.3 Professional Verification
For licensed professionals, we verify:
- LASRERA registration status
- Educational qualifications
- Professional experience
- Client reviews and ratings
- Compliance history
14. THIRD-PARTY INTEGRATIONS
14.1 Data Providers
We integrate with trusted partners, including:
- PebbleScore: Credit Score data and verification
- Pay Small Small: Retail credit provider
- Yalo: Retail credit provider
- Government databases: LASRERA, NIMC, LIRS, CAC
14.2 Financial Services
For mortgage and payment processing:
- Licensed banks and financial institutions
- Payment gateway providers
- Credit reporting agencies
- Insurance providers
14.3 Marketing Partners
For advertising and promotion:
- Social media platforms
- Email marketing services
- Analytics providers
- Advertising networks
This Privacy Policy constitutes a legally binding agreement between you and Nigeria MLS Properties. Please read it carefully and contact us if you have any questions or concerns.
© 2025 Nigeria MLS Properties. All rights reserved.